If you encounter the following error message:
[{"timestamp":"2024-12-12T15:27:25.202+00:00","severity":"ERROR","category":"REQUEST","message":"address.country: invalid value \"\", must be one of: AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CG, CD, CK, CR, CI, HR, CY, CZ, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, GF, PF, TF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GP, GT, GN, GW, GY, HT, HM, HN, HK, HU, IS, IN, ID, IQ, IE, IL, IT, JM, JP, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MQ, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, NA, NR, NP, NL, NC, NZ, NI, NE, NG, NU, NF, MP, NO, OM, PK, PW, PS, PA, PG, PY, PE, PH, PN, PL, PT, QA, RE, RO, RU, RW, WS, SM, ST, SA, SN, RS, SC, SL, SG, SK, SI, SB, SO, ZA, GS, KR, ES, LK, KN, LC, VC, SH, PM, SR, SJ, SZ, SE, CH, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, UM, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, VG, WF, EH, YE, ZM, ZW"}]}it indicates that the supplier's address is not set up in ProcureDesk. This prevents the addition of a payment method.
To resolve this issue, follow the steps below to ensure the supplier's address is correctly set up:
Steps to Set Up a Supplier Address
Open the Supplier Profile
Navigate to the supplier's profile on ProcureDesk.
Click on the Actions button located at the top-right corner of the screen.
Edit Supplier Details
From the dropdown menu, select Change Supplier.
Add the Supplier Address
Scroll to the Supplier Address section.
Enter the necessary address details.
Save the Changes
Click on the Save button to save the updated information.
Once the supplier address has been added and saved, you should no longer encounter the sync error when adding a payment method.
If you have followed these steps and the issue persists, please contact our support team for further assistance.