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Another record with the value "" already exists

Invoice Sync Sage Error You see this response from Sage when Sage has a file with the same name as the invoice PDF or the Supporting Documents.

Updated over a week ago

How to Resolve

You can fix this error by either deleting the duplicate in Sage or renaming the attachment in ProcureDesk:

Option 1: Rename Duplicate Attachment in Sage

  1. Log in to Sage.

  2. Locate the invoice or record where the original attachment was uploaded.

  3. Update the file name of the duplicate or conflicting attachment.

  4. Return to ProcureDesk and resend the invoice for integration.

Option 2: Rename and Re-upload the Attachment in ProcureDesk

  1. In ProcureDesk, download the invoice PDF or attachments.

  2. Modify the file name slightly (e.g., add a suffix like _v2 or change one character).

  3. Upload the renamed attachment to replace the existing one in ProcureDesk.

  4. Once updated, resend the invoice for Sage integration.

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Sync Error "Another Objectstore with '' already exists [Support ID: adOmOWEB031%7EZ1BwYP5h0ML4Lqb-MszDfQAAABE] Could not create objectstore record. Use a unique value instead."
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