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Another record with the value "" already exists

Invoice Sync Sage Error

Updated over a week ago

How to Resolve

You can fix this error by either deleting the duplicate in Sage or renaming the attachment in ProcureDesk:

Option 1: Delete the Duplicate Attachment in Sage

  1. Log in to Sage.

  2. Locate the invoice or record where the original attachment was uploaded.

  3. Delete the duplicate or conflicting attachment.

  4. Return to ProcureDesk and resend the invoice for integration.

Option 2: Rename and Re-upload the Attachment in ProcureDesk

  1. In ProcureDesk, download the invoice attachment.

  2. Modify the file name slightly (e.g., add a suffix like _v2 or change one character).

  3. Upload the renamed attachment to replace the existing one in ProcureDesk.

  4. Once updated, resend the invoice for Sage integration.

Related Articles
How to send an invoice for integration?
The "LinkToTxn" field has an invalid value.
Resolving Duplicate Attachment Sync Error in ProcureDesk
Sync Error "Another Objectstore with '' already exists [Support ID: adOmOWEB031%7EZ1BwYP5h0ML4Lqb-MszDfQAAABE] Could not create objectstore record. Use a unique value instead."
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