Error Message
The following error is displayed during syncing:
"Another Objectstore with '' already exists [Support ID: adOmOWEB031%7EZ1BwYP5h0ML4Lqb-MszDfQAAABE] Could not create objectstore record. Use a unique value instead."
Root Cause
The error occurs because the supporting document and the invoice attachment associated with the invoice have identical file names. This conflict prevents the system from syncing the invoice correctly.
Workaround
Renaming the attachment file resolves the issue.
Steps to Resolve
Identify the Invoice with Sync Issue
Navigate to the invoice showing the sync error.
Check Attachments
Review the attachments linked to the invoice (supporting documents and invoice attachment).
Confirm if the file names are identical.
Rename the Attachment
Download the attachment causing the issue.
Rename the file to a unique name (e.g., add a timestamp or suffix to differentiate it).
Re-upload the renamed attachment to the invoice in ProcureDesk.
Retry Sync
Attempt to sync the invoice again by clicking on Actions > Send for Integration.
FAQs
How do I identify which attachment is causing the issue?
Review the attachments under the invoice details. If the file names are identical, they are likely the cause of the issue.
What should I do if the issue persists after renaming?
Contact the ProcureDesk Support team for further assistance with detailed screenshots and the error message.