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How to acknowledge an order on behalf of the Supplier?

Supplier acknowledged the order offline? Here is how you can update the status of the order.

Updated yesterday

Prerequisites:

Before you begin, ensure you have the following:

  • Permissions to access and manage Purchase Orders.

Steps:

Step 1: Open the Purchase Order

  • Navigate to the Purchase section, then access the Orders tab to open the Orders module.

  • Open the Purchase Order sent to the supplier on which you have requested an order acknowledgment.

Step 2: Navigate to Actions

  • Locate (on the top right corner) and click on "Actions" after opening the Purchase Order.

Step 3: Acknowledge Order

  • Choose the option "Acknowledge Order". This will change the order status to "Acknowledged".

Step 4: Select Shipping Method

  • Select the shipping method option from the dropdown and fill in the relevant details.

Step 5: Select Status

  • Similar to Step 4, select the status of the order if it is accepted, rejected, or backordered.

  • Update the line status for the line item and submit.


FAQs

  1. Can I view and edit the order acknowledgment?

    • Yes, you can. Open the acknowledged order > Click on Actions > View Order Acknowledgment > Edit (on the top right) > Change/modify the acknowledgment details for the order.

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