A Unit price exception occurs when the unit price of the invoiced item is more than the unit price in the order.
Prerequisites
Admin access in ProcureDesk.
Step-by-Step Instructions
Identifying the Exception
Open the invoice with the status "Matching issue".
Example: Order unit price is $399.00, invoiced price is $450.00.
Resolving the Exception
Option 1: Adjust the Order Price
Withdraw the invoice from the approval process.
Edit the order to match the invoiced price.
Resubmit the invoice by clicking Submit.
Option 2: Approve the Exception
Approve the invoice exception through the review workflow.
The system will route the exception for approvals automatically.
FAQs
What happens after resubmitting the invoice?
The system re-runs the matching process and updates the invoice status.