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How to resolve the "Unit Price" Exception in an Invoice?
How to resolve the "Unit Price" Exception in an Invoice?
Updated over 2 months ago

A Unit price exception occurs when the unit price of the invoiced item is more than the unit price in the order.

Prerequisites

  • Admin access in ProcureDesk.

Step-by-Step Instructions

Identifying the Exception

  • Open the invoice with the status "Matching issue".

  • Example: Order unit price is $399.00, invoiced price is $450.00.

Resolving the Exception

Option 1: Adjust the Order Price

  1. Withdraw the invoice from the approval process.

  2. Edit the order to match the invoiced price.

  3. Resubmit the invoice by clicking Submit.

Option 2: Approve the Exception

  1. Approve the invoice exception through the review workflow.

  2. The system will route the exception for approvals automatically.


FAQs

  1. What happens after resubmitting the invoice?

    • The system re-runs the matching process and updates the invoice status.

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