Error Message
Another Objectstore with "already exists [Support ID: 60aBOWEB033%7EZsOvnP110pv7lkz-4awGSAAAAAA] Could not create objectstore record, Use a unique value instead.
Solution
You are encountering this sync error because the same attachment was uploaded twice in ProcureDesk. Follow the steps below to delete the duplicate document and resolve the issue.
Prerequisites
Access to Invoices ProcureDesk: Ensure you have the necessary permissions to view and edit attachments in ProcureDesk.
Step-by-Step Instructions:
Step 1: Log in to ProcureDesk
Open your web browser and log in to ProcureDesk using your credentials.
Step 2: Go to the Invoice with Sync Error
Once logged in, navigate to the Invoices section from the main menu.
Look for the invoice with this sync error.
Click on the invoice to open it.
Step 3: Identify the Duplicate Attachment
Scroll down to the attachments section within the invoice.
Look for the duplicate documents.
Step 4: Delete the Duplicate Document
Click on the duplicate document to select it.
Look for a delete option (trash bin icon) and click it.
Step 5: Verify Document Uniqueness
Review the remaining attachments to ensure that each document is unique.
If you have multiple files, double-check that no further duplicates exist.
Step 6: Attempt to Sync Again
After deleting the duplicate, attempt to sync the invoice again by clicking on Actions > Send for Integration.
If the sync is successful, the error message should no longer appear.
FAQs:
What if I accidentally delete the wrong document?
If you delete the wrong document, you can re-upload it. Before syncing, ensure that the file is correctly named and unique.
How do I prevent this error in the future?
Double-check before uploading documents to ensure that no duplicates exist. If you’re uploading multiple files, ensure each has a unique name or identifier.