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How to enable doing a Return Order?
How to enable doing a Return Order?

By following these steps, you can ensure that the return order option is available and properly configured.

Updated over 2 months ago

Prerequisites

Before you begin, ensure the following:

  • You have admin access to your ProcureDesk account.

  • You know where to find the configuration settings within ProcureDesk.

Step-by-Step Instructions

Step 1: Access Admin and Configurations

  1. Switch to Admin: Log into your ProcureDesk account and switch to the 'Admin' role.

  2. Go to Configurations: Navigate to the 'Configurations' section in the admin interface.

Step 2: Manage Privileges

  1. Go to Manage Privileges: In 'Company Settings', find and click on 'Manage Privileges'.

  2. Select the Privilege and Edit: For example, select "Requester" privilege and edit.

  3. Order Section: In the 'Order' section, check the 'Return Order' option to share the access.

  4. Click Save: Save your changes by clicking the 'Save' button.

Step 3: Verify the Return Order Option

  1. Check PO Actions: After saving the changes, go to any PO and verify that the 'Return Order' option is now available under the 'Actions' menu.

FAQs and Troubleshooting

1. How can I customize other privileges for orders?

  • Navigate to the same 'Manage Privileges' section in 'Configurations' and explore other privilege options available. Make sure to save any changes you make.

Troubleshooting Common Issues

Issue 1: Return Order Option Not Visible

  • Double-check that the 'Return Order' privilege is properly selected and saved. Verify that the privilege is assigned to the correct role.

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