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How to enable doing a Return Order?

By following these steps, you can ensure that the return order option is available and properly configured.

Updated over 10 months ago

Prerequisites

Before you begin, ensure the following:

  • You have admin access to your ProcureDesk account.

  • You know where to find the configuration settings within ProcureDesk.

Step-by-Step Instructions

Step 1: Access Admin and Configurations

  • Switch to Admin: Log in to your ProcureDesk account and switch to the 'Admin' side of PrcoureDesk.

  • Access Configurations: Go to the left panel, find 'General Settings,' and select 'Configurations.'

Step 2: Manage Privileges

  • Go to Manage Privileges: In 'Company Settings', find and click on 'Manage Privileges'.

  • Select the Privilege and Edit: For example, select "Requestor" privilege and edit.

  • Order Section: In the 'Order' section, check the 'Return Order' option to share the access.

  • Click Save: Save your changes by clicking the 'Save' button.

Step 3: Verify the Return Order Option

  • Check PO Actions: After saving the changes, go to a PO in the delivered status and verify that the 'Create Return' option is now available under the 'Actions' menu.


FAQs and Troubleshooting

1. How can I customize other privileges for orders?

  • Navigate to the same 'Manage Privileges' section in 'Configurations' and explore other privilege options available. Make sure to save any changes you make.

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