Prerequisites
Access to your Amazon account associated with your work email.
You are a user on ProcureDesk.
Overview of Punch-Out Integration
Third-party integration often refers to platforms (e.g., Amazon Business) providing a "punch-out catalog," which allows users to punch out from ProcureDesk to create purchase requisitions. This seamless connectivity demands proper user access management and synchronization for optimal performance.
Troubleshooting Steps
Scenario 1: Closing Account and Deleting Data
If you don’t need the data in your personal Amazon account, follow these steps:
Visit the Data Deletion Page: Amazon Data Deletion Page
Sign In: Log into the Amazon account you wish to close.
Review Account Details: Check the products and services linked to your account.
Close Account: Select the reason for closure, check the box for "Yes, I want to permanently close my Amazon account and delete my data."
Confirm Closure: Click "Close my Account" to finish.
Scenario 2: Changing Email Address or Removing Work Email
If you want to retain your personal account and need to remove your work email:
Access Account Information: Navigate to Amazon Account Info.
Edit Email: Find the email section and click "Edit."
Make Changes: Change your email or remove the work email.
Save Changes: Click "Save Changes" to apply your update.
Confirmation: Once complete, select "Done" to finalize the changes.
Final Step: Clear your browser cache, then retry accessing Amazon Punchout in ProcureDesk.
Related Topics
Setting Up Multivendor Integrations with ProcureDesk
Common Troubleshooting Steps for Procurement System Glitches
Configuring Approval Workflows in ProcureDesk
Scenario 4: Understanding and Troubleshooting Order Status Updates
After approval of purchase orders (POs) in ProcureDesk, the expected synchronization timeframe with the third-party system could vary slightly. For example, in the case of Amazon Punch-Out:
PO Status Update Delays: Typically, status updates should happen within hours. If there are delays of a day or longer, this is unusual and may signal a sync issue. If you encounter extended delays:
Check Errors in ProcureDesk: Look for any error logs or failed synchronization attempts.
Contact Vendor Support: If the problem doesn’t resolve, escalation to ProcureDesk and the vendor support team could be necessary.
Scenario 3: Managing User Permissions for Amazon Punch-Out Integration
Access to punch-out catalogs like the Amazon Punch-Out is specifically limited to users authorized in the respective partner platform's (e.g., Amazon Business) user list. To ensure an uninterrupted integration experience:
Ensure User Access: Make sure any new user added to the Amazon user's list (or other third-party platforms) is also correctly set up within ProcureDesk. This alignment is critical for the partnership to work efficiently.
Verify Roles and Permissions: Double-check user roles and permissions in ProcureDesk relative to their access level in the third-party platform. Mismatches can lead to integration errors. By ensuring these steps, you can mitigate issues related to user permissions during integration.