A receipt-required exception occurs when there is a purchase order and an invoice, but no corresponding receipt in the system.
Prerequisites
Necessary permissions to view and manage orders and receipts.
If you do not have the necessary permissions, contact your internal ProcureDesk administrator to adjust your role configuration for receipt management access.
Step-by-Step Instructions
1. Check and Verify the Error
You can come across other errors as well. One needs to cross-check the nature of the error. Always verify the quantities and alignment of the receipt with the purchase order and invoice details before proceeding.
Navigate to the Pay > Invoices section > Open the invoice with the "Matching Issue" status.
On the invoice, scroll to the line item to check the error.
2. Open the Order
Navigate to the Pay > order related to the exception.
Click on the order number to open the order details.
3. Create a Receipt
On the Purchase > Orders > Select the order > Click on Actions > Create Receipt option.
Enter the necessary receipt details and save the receipt. Ensure the quantities entered match what has been physically delivered and verify alignment with the purchase order details.
4. Automatic Re-run of 3-Way Match
Once the receipt is created, the system will automatically re-run the 3-way match.
If the receipt was the only missing piece, the invoice status will change to "Approved".
Tips for Accurate Matching
Always verify the received quantity against the purchase order before creating receipts.
Avoid using approval overrides to resolve matching issues unless absolutely necessary.
Confirm that the invoice aligns with the PO and the receipt before attempting to clear the mismatch. By following these steps, you ensure smooth processing and resolution of matching exceptions efficiently.
FAQs
Can I delete an incorrect receipt?
Yes, you can delete or edit the receipt details if there is an error. Read here: How to delete a receipt?
I get an error saying, "There are no items to receive when creating a receipt".
Please check if there's already a receipt in draft. Rather than creating a new one, submit this receipt.