Error Explanation:
The error message indicates that QuickBooks Enterprise is unable to recognize certain information sent by your application provider, likely due to unsupported special characters.
Steps to Solve the Sync Error:
Step 1: Open the Document
Locate and open the document that triggered the sync error.
Step 2: Check for Special Characters
Carefully review all fields within the document for any special characters.
Step 3: Verify against Unsupported Characters
Refer to the list of characters that QuickBooks Enterprise does not support. Ensure none of these characters are used in the document.
Step 4: Remove Special Characters
If any unsupported special characters are found, remove them from the relevant fields.
Step 5: Save as Draft
After making the necessary changes, click on "Save as Draft."
Step 6: Click on 'Send for Integration'
Navigate to the "Actions" menu.
Select the "Send for Integration" option to initiate the sync.
Step 7: Run the Web Connector
Manually run the Web Connector or wait for it to run automatically at the set interval for the document to sync successfully.