Step-by-step guide to solve the following sync error:
Open the invoice where the sync error occurred.
Identify the supplier name on the invoice.
Go to the Supplier List in ProcureDesk.
Search for the supplier by entering the supplier name in the search box.
Check the sync status:
If the supplier is synced with Xero:
Please contact the support team
If the supplier is not synced:
Please ensure that the supplier is synced with Xero.
To avoid such instances, please create the supplier in Xero and then sync it to ProcureDesk.