Skip to main content
All CollectionsIntegrationsQuickBooks Enterprise
How to Retrieve Logs for the QuickBooks Enterprise Connector?
How to Retrieve Logs for the QuickBooks Enterprise Connector?
Updated over 3 months ago

Introduction
This guide will help you retrieve the logs for the QuickBooks Enterprise Connector. These logs are essential for diagnosing and troubleshooting issues related to the connector. By following the steps outlined below, you will be able to locate and send the necessary log files.

Prerequisites
Before you begin, ensure you have the following:
- Access to the computer where the QuickBooks Enterprise Connector is installed
- Basic familiarity with navigating Windows Explorer

Step-by-Step Instructions

1. Open Windows Explorer:
- Click on the Windows Explorer icon on your taskbar, or press `Win + E` on your keyboard to open it.

2. Navigate to the Codat Folder:
- In the address bar at the top of the Windows Explorer window, type or copy/paste the following path: `%LocalAppData%\Codat`
- Press `Enter` to navigate to this directory.

3. Open the Logs Folder:
- Within the Codat directory, locate and open the folder named `Logs`.

4. Retrieve Log Files:
- Inside the `Logs` folder, you will see two or three files.
- Select all the files in this folder and prepare them for sending.

Did this answer your question?