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How to Reset Your Password?

If you've forgotten your password, don't worry! Resetting it is easy. Here is the process for resetting your password.

Updated over 2 weeks ago

Prerequisites

Before you begin, ensure you have access to the email associated with your ProcureDesk account.

Step-by-Step Instructions

Step 1: Go to the ProcureDesk App/Website.

  • Open the ProcureDesk on your device.

Step 2: Access Forgot Password

  • On the login page, find and click on "Forgot password".

Step 3: Enter Email and Reset

  • On the next screen, enter your email address.

    • Click on "Reset password/Generate Link".
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Step 4: Check Your Email

  • Look for an email from ProcureDesk with instructions on how to reset your password.

  • Follow the instructions provided in the email to reset your password.
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FAQs and Troubleshooting

  1. What if I don't receive the password reset email?

    • Check your spam or junk folder. If you still don't see the email, ensure that you entered the correct email address or contact ProcureDesk support for assistance.

  2. Can I reset my password using the web version of ProcureDesk?

    • Yes, the steps for resetting your password are the same on both the mobile app and the web version.

  3. What should I do if the reset link has expired?

    • If the reset link has expired, you will need to repeat the process by clicking on "Forgot password" again to receive a new reset link.

  4. How can I ensure my new password is secure?

    • Choose a password that is at least 8 characters long and includes a mix of letters, numbers, and special characters to ensure it's strong and secure.

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